Frequently Asked Questions
(Excerpt from Ford Supplier Guide Document)
Question:
Whom do I contact for payment
issues?
Answer:
All supplier inquiries regarding
payment issues for North America deliveries
should be directed to NAP
Customer Service at napcust@ford.com or 408 856-3322. They can report on the payment status for
these orders.
Question:
How do I cancel a release?
Answer:
A supplier cannot cancel a
release. You will need to contact the requestor
if you require a release to be
canceled.
Question:
How do I get a part received?
Answer:
You must contact the receiving
plant or engineer and request the part /
shipment be received into
the
GPIRS system.
NOTE: the GPIRS DDL help desk is unable to receive the parts into the GPIRS system.
Question:
How do I get my email
updated in the GPIRS DDL system?
Answer:
GPIRS DDL uses your email
from your Covisint account, therefore, make sure
your email address is
correct in your Covisint account.
NOTE: The GPIRS DDL help desk is unable to update emails in the GPIRS DDL system.
Question:
How do I update my email
address in Covisint?
Answer:
You need to login into Covisint
and select the My Profile link to make changes
to your account. You will
find the instructions to
update your email address on pages 54-57 of this document.
Question:
How do I get access to GPIRS
DDL?
Answer:
Contact your company CSA
(corporate security administrator) to have
access granted to GPIRS DDL and
the 5-digit site codes you require access too.
NOTE: The GPIRS DDL help desk is unable to grant you access to the GPIRS DDL system
Question:
Where do DRO orders proof
of delivery go?
Answer:
All DRO proof of
deliveries need to be scanned in and emailed to
GPOD@ford.com.
Question:
Where do I get the
software Ford provides to print the shipping tags
Answer:
Contact Project Synergy at
techsupport@projectsynergy.com,
they will be able to assist you.
Question:
Which receiving sites
require ASN Numbers?
Answer:
None of them require ASN
numbers, however the information contained on an
ASN, must be contained
on
the packing slip for the
following sites for GPIRS Orders: M6L4B, FAA9A,
and AP18A . They are
addressed to: